Join a growing company of over 100 employees and over 100 years of history. Oliver C. Joseph is a family oriented dealership empowering employees to grow and prosper. If you are looking to start a career with a dedicated employer offering development opportunities, OCJ may be the right fit for you.
As a Customer Service Representative you will have a direct effect on daily business. As a CSR you will be responsible for generating appointments with customers contacting Oliver C. Joseph via the internet to purchase new and/or pre-owned vehicles. CSRs must deliver an exceptional customer experience by responding to customer inquiries in a prompt, professional and courteous manner. AS a CSR you will be trained on communication, internet and sales processes and regulations. This highly accountable position requires the use of lead management tools, customer relationship management software, the internet, the phone and other technologies to manage inquiry flow, update customer files and communicate with customers.
Duties and Responsibilities:
Respond promptly and personally to incoming inquiries ? phone and email - with courtesy, accuracy and professionalism
Enter all customer information accuracy and thoroughly into CRM
Generate sales appointments
Utilize lead management tools effectively
Maintain ongoing communication with customers in an appropriate and professional manner via phone and internet
Provide the highest degree of customer satisfaction by exhibiting brand ideals and culture
Conduct phone surveys to assess customer preferences and quality of experience
Develop understanding of internet customer needs and shopping habits to better preform duties
Preform all job-related duties as assigned in accordance with Oliver C. Joseph communication policies and training
Excellent verbal and written communication skills.
Ability to learn and execute policies and procedures
Ability to work on the phone and computer all day
Strong MS Office and internet skills
Retail experience preferred
Ability to work independently and as part of a team in a fast paced environment
Strong organizational and time management skills
Ability to read, comprehend and disseminate rules and regulations
High school diploma or the equivalent preferred
Valid driver's license
Online applications only; no phone calls or drop ins please
Interviews are by appointment only
Application at OCJcares.com
Email application, resume and cover letter to our Internet Manager
Oliver C. Joseph is an EOE and we maintain a drug free work environment.
Full and Part Time Positions available
Hourly plus Bonus Structure
Oliver C. Joseph Chrysler Dodge Jeep RAM is expanding with the addition of Buick & GMC!!
We now need more salespeople to handle the extra business.
Sales Professionals earn up to $52.435 your 1st year and we give you a 5-Day Work Week
Record sales have put us in need of up to 10 applicants. All applications will be accepted.
* Paid Training Program
* Top products in the country
* Earn Bonuses
* Feeling of being 'in' on things
* Over-Abundance of customers
* Profit Sharing Plan
* Long-Term Employment
* Full health benefit package
* Family Owned Business
* We promote from within
No Educational Requirement -- Women and Men Apply -
No Phone Calls -- NO emails-- Just walk in!
Dress for interview
Interviews 9:30 am -- 6:00 pm
Ask for Stan Bailey
3795 West State Route 15Belleville, IL 62226